What clients say
after working with us.
Honest accounts from teams who have engaged Talwen for process mining, search platform development, and alignment workshops.
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38+
Engagements
4.8
Avg. Client Rating
94%
On-time Delivery
7
Sectors Served
From the teams we've worked with
Lim Hui Ting
Head of Operations, Logistics firm, Selangor
"We had a sense that our fulfilment process had inefficiencies, but nothing concrete to act on. The process mining engagement produced a findings report that made the problem visible with actual data. The team was thorough in explaining what they found and why it mattered operationally — not just technically."
March 2026 · Process Mining
Rajan Arumugam
CTO, Media archive company, KL
"Our archive spans text, images, and audio, and traditional search just didn't work. The multimodal search platform Talwen built handles cross-format queries cleanly. The process was transparent — we understood the architecture decisions being made and why. Handover was thorough."
February 2026 · Multimodal Search
Nor Zahidah
Digital Transformation Manager, Insurance, KL
"We engaged Talwen for an alignment workshop before kicking off a larger AI initiative. Going in, I expected a fairly generic facilitation, but it was much more specific and practically useful than I anticipated. The documentation they delivered gave us a clear scope framework we used directly in our RFP process."
March 2026 · Alignment Workshop
Khoo Wei Xiang
VP Operations, Financial services, Penang
"What I valued most was that they were straightforward about what the data could and couldn't tell us. The process mining work highlighted two bottlenecks we genuinely hadn't seen. One of them we were able to address within the same quarter, and we could measure the impact because we had baseline data from the engagement."
January 2026 · Process Mining
Siti Mariam
Head of IT, Healthcare group, Johor
"The process was well-managed from start to finish. Fixed scope, fixed price — no surprises on the invoice. The knowledge transfer session was substantive enough that our own engineers can now work with the models they delivered. That was important to us."
February 2026 · Multimodal Search
Azwan Kamal
Product Director, SaaS startup, KL
"We ran the alignment workshop ahead of our Q1 AI sprint planning. Raj facilitated it well — he asked questions that surfaced assumptions we didn't know we were making. The output document became the reference point for our entire team through the planning phase."
March 2026 · Alignment Workshop
Success stories in detail
Logistics company reduces order processing time by 23%
Selangor · Process Mining · 8 weeks
Challenge
The client's order fulfilment process had a mean processing time significantly above industry norms, but internal reviews hadn't identified a specific cause. Leadership suspected multiple contributing factors but lacked data to prioritise.
Solution
Talwen extracted and prepared 18 months of ERP event logs, built a process discovery model, and ran conformance analysis. The work identified two process variants — handling exceptions and approval routing — that accounted for the majority of delay.
Results
Within one quarter of implementing the recommended changes, the client measured a 23% reduction in mean order processing time. The findings report was used directly to brief operations and IT teams on required system changes.
Media archive cuts retrieval time from days to seconds
Kuala Lumpur · Multimodal Search · 10 weeks
Challenge
A media company's archive of over 200,000 assets — print text, photographs, and audio recordings — was practically unsearchable. Retrieval required manual browsing and relied on an ageing keyword tagging system that was inconsistently maintained.
Solution
Talwen built a multimodal search platform using a unified embedding index across text, image, and audio modalities. The system accepts natural language queries and retrieves relevant assets across all three content types in a single interface.
Results
Staff retrieval time for archival assets fell from an average of several days to under a minute. Cross-modal queries that previously required contacting multiple teams now return results directly. The platform now serves as the primary archive access tool.
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