Privacy Policy

1. Introduction

Talwen ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services and website. This Privacy Policy explains what data we collect, how we use it, how long we retain it, and what rights you have under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This policy applies to all personal data processed in connection with our website at talwenhfr.website and the services described on it. If you have questions, contact us at [email protected].

2. Personal Data We Collect

We may collect the following categories of personal data:

• Contact data: name, email address, phone number — submitted via our contact form
• Communication data: the content of messages you send to us
• Usage data: pages visited, browser type, referring URL, approximate location — collected automatically via analytics tools
• Cookie data: consent preferences stored locally in your browser

We do not collect sensitive personal data (such as financial account information, health data, or identification numbers) through this website.

3. How Data Is Collected

Data is collected through the following means:

• Contact form submissions: when you voluntarily complete and submit the form on our website
• Direct communication: when you contact us by phone or email
• Cookies and tracking: automatically via analytics tools when you browse our site (subject to your consent preferences)

4. Legal Basis for Processing

Under the PDPA 2010, we process personal data on the following bases:

• Consent: for analytics and marketing cookies, where you have provided consent via our cookie banner
• Contractual necessity: when processing your enquiry or fulfilling an engagement agreement
• Legitimate interests: to respond to business enquiries, maintain records, and improve our services — where these interests are not overridden by your rights

5. How We Use Personal Data

We use personal data for the following purposes:

• Responding to enquiries submitted through our contact form
• Communicating about potential or active service engagements
• Sending service-related correspondence (invoices, project documentation)
• Analysing website usage to improve content and user experience
• Complying with legal obligations where required

We do not use personal data for automated decision-making or profiling in ways that significantly affect individuals.

6. Data Sharing and Third Parties

We do not sell personal data to third parties. We may share data in limited circumstances:

• Analytics providers: anonymised or aggregated usage data may be processed by analytics platforms (e.g. Google Analytics) under data processing agreements
• Professional advisers: lawyers, accountants, or auditors where legally required, under strict confidentiality
• Law enforcement: where required by Malaysian law or court order

Any third-party processors we engage are required to handle data in accordance with the PDPA 2010 and applicable data protection standards.

7. Data Retention

We retain personal data only as long as necessary:

• Enquiry data (no engagement): 12 months from last contact, then deleted
• Engagement records: 7 years from project completion, in accordance with Malaysian commercial record-keeping requirements
• Analytics data: as per the retention settings of the analytics platform (typically 14–26 months)
• Cookie consent records: stored locally in your browser until cleared

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all data transmitted via our website
• Access controls limiting who can view personal data internally
• Regular review of data handling practices

In the event of a data breach that is likely to cause harm, we will notify affected individuals and the relevant supervisory authority as required under Malaysian law.

9. Cookies

We use cookies on this website. For full details on the types of cookies used, their purposes, and how to manage your preferences, please read our Cookie Policy.

10. Your Rights

Under the PDPA 2010 and applicable data protection principles, you have the right to:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Withdrawal of consent: where processing is based on consent, withdraw it at any time
• Objection: object to processing based on legitimate interests
• Erasure: request deletion of data where there is no lawful basis for continued retention

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. We may need to verify your identity before processing a request.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before submitting personal data to them.

12. Children's Privacy

Our services are directed at business professionals and organisations, not individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our site, contact us so we can remove it.

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Malaysia. Data processing activities are subject to the Personal Data Protection Act 2010 (Act 709). Disputes will be resolved under the jurisdiction of Malaysian courts.

For enquiries relating to the PDPA 2010, the relevant supervisory authority is the Department of Personal Data Protection (JPDP), Malaysia.

14. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will reflect any revisions. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

15. Contact Information

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Talwen, 28 Jalan Ampang, 50450 Kuala Lumpur, Malaysia
• Phone: +60 3-2174 6395